U of T has a policy of Identify-Assist-Refer for dealing with mental health issues. The following summary is adapted from Ravi Gabble’s Identify. Assist. Refer. presentation given in January 2016: http://www.uc.utoronto.ca/events/ uconnect-uc-leadership-conference
Identify indicators of mental health concern.
Assist in a way appropriate to the indicators and the relationship you have with the student.
Refer to the appropriate resources.
Identify these indicators:
Worrisome changes in hygiene or personal appearance
Significant changes in weight
Problems concentrating, hyperactivity
Constant or intense worry or anxiety
Unprovoked angry outbursts, general irritability
Persistent sadness, frequent tearfulness
Disengagement or isolation from others (e.g. missing classes)
Repeated requests for special consideration (e.g. extensions on assignments, papers or exams)
Expressions of hopelessness or worthlessness
Assist:
Choose the right time and place to talk and respect the student’s right to privacy
Be direct and specific about what you have observed
Listen actively, ask questions
Avoid giving immediate advice, allow for silence
Avoid judgmental language
Do not promise to keep the conversation a secret
Discuss options and resources, offer choices
Instill hope that things can get better
Maintain appropriate boundaries, know your limits
Refer:
When you feel the issue is beyond your knowledge or skill
When you’ve tried to support, but the student is still struggling
When for whatever reason, the student is not comfortable talking to you
Prepare them for what to expect
Don’t push – give them the information they need and allow them to make the choice
